Shipping & Returns
Shipping Policy
At Haven Living Co., we work hard to ensure your order is processed and shipped as smoothly as possible. Once your order has been successfully placed, it will be prepared for dispatch within the applicable processing time. Delivery times may vary depending on your location, shipping method, and other circumstances outside of our control.
Once your order has been shipped, you may receive tracking information where available so you can follow its progress. Please note that delivery times are estimates and may be affected by factors such as customs, holidays, weather, or carrier delays. If you have any questions about your shipment or need assistance with your order, please contact our customer care team by email.
At Haven Living Co., we want you to feel confident when shopping with us. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for a return under our policy, please contact our customer care team by email as soon as possible. We’ll review your request and provide you with the appropriate next steps.
Once a return has been approved and the item has been received and inspected, we’ll process the applicable refund in accordance with our return policy. Refund processing times may vary depending on your payment method or financial institution. For any questions regarding returns or refunds, please contact us by email and our team will be happy to assist.